Operations Analyst

The NAACP Legal Defense & Educational Fund, Inc. (LDF) is the country’s first and foremost civil and human rights law organization. Founded in 1940 under the leadership of Thurgood Marshall, who subsequently became the first Black U.S. Supreme Court Justice, LDF was launched at a time when the nation’s aspirations for equality and due process of law were stifled by widespread state-sponsored racial inequality. From that era to the present, LDF’s mission has been transformative — to achieve racial justice, equality, and an inclusive society.

LDF’s litigation, public policy advocacy and public education programs in the substantive areas of criminal justice, economic justice, education, and political participation seek to ensure the fundamental and basic human rights of all people to quality education, economic opportunity, the right to vote and fully participate in democracy, and the right to a fair and just judicial system. LDF continues to make an impact in the area of public service and was recognized by Fast Company as one of its 2023 Brands That Matter under its public service category.

The NAACP Legal Defense and Educational Fund, Inc. (LDF) seeks an Operations Analyst. The Operations Analyst will support the development of action plans based upon the findings of audits or internal reviews and conduct internal follow up as needed.

Responsibilities:

Reporting directly to the Risk and Compliance Officer, responsibilities for the role includes but are not limited to: 

• Assist in monitoring compliance with internal policies and procedures.  
• Update organizational policies and procedures  
• Support the development of action plans based upon the findings of audits or internal reviews and conduct internal follow up
• Assist with the development and implementation of compliance policies and procedures.  
• Make recommendations regarding continuous improvement of operational processes throughout LDF to meet external and internal compliance obligations.
• Ensure that all documentation is organized and accessible. 
• Develop and maintain project charters, detailed project plans, status updates and provide problem resolution.  
• Manage activities of all internal and external project resources.  
• Monitor and access timeliness and quality of deliverables to ensure compliance with processes and methodologies.   
• Update department records and maintain project files for the department. 
• Analyze and understand business requirements, translating those requirements into functional requirements and mock-ups of proposed solutions.   
• Prepare and distribute guidance documents and business process flows diagrams.  
• Communicate workflows to business and technical teams.  
• Analyze datasets using various methods to identify trends, patterns, and insights. 
• Develop and maintain data models, dashboards, and visualizations to support business decision-making. 

Qualifications:

• Bachelors Degree Required 
• 2-4 years of related experience required 
• Communications skills (oral & written)
• Customer Management Skills
• Project Management Skills 
• Process Design Skills

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and LDF may exercise its employment-at-will rights at any time.

The salary range for this position is $62,400 - $78,000. 

LDF offers a rich platform of benefits including medical (Empire), dental (Cigna), vision (NVA), flexible spending accounts (Flex Facts), transit/commuter plan, life insurance, AD&D, voluntary life & AD&D (UNUM), AFLAC, Employee Assistance Plan, and Health Advocate. As well as the many healthcare benefits, LDF offers a 403b plan with employer match, and a robust vacation, sick, and personal time program to ensure employees have a healthy work-life balance.

Please note that LDF requires all employees to be fully vaccinated against COVID-19 as a condition of employment. Accordingly, successful candidates must be fully vaccinated against COVID-19 and submit proof of vaccination prior to the commencement of employment, unless they qualify for a reasonable accommodation for bona fide medical or religious reasons.

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